vs789's Privacy Policy
Here is vs789's complete and transparent explanation of how your personal information is collected, processed, and kept secure.
Introduction & Scope
vs789 This privacy policy ("Policy") makes clear our commitment to protecting the privacy of your personal information. This policy applies whenever you use our website, mobile platform, or any related services.
In this policy, "we", "our", or "vs789" refers to the entity operating this platform. "You" or "user" refers to any person using our services.
vs789 believes that user privacy is a fundamental right. We therefore collect only the information that is strictly necessary to provide our services, and store it using appropriate security measures.
What Information We Collect
vs789 collects information from two main sources — information you provide directly, and information collected automatically through your use of the services.
Information You Provide Directly
Information you submit when registering an account and using our services:
- Full name and date of birth
- Mobile number and email address
- bKash, Nagad, Rocket, or bank account details (for payment processing)
- National ID card or passport details (for identity verification)
- Content of conversations with the support team
Information Collected Automatically
When you browse our platform, the following information is collected automatically through technical means:
- IP address and device type
- Browser version and operating system
- Time of site access and which pages were visited
- Gaming history and transaction records
- Cookie and session data
Purpose of Data Use
vs789 uses your information only for specific, lawful, and transparent purposes. Those purposes are set out in detail below:
- Account management: To create accounts, carry out verification, and ensure secure login.
- Payment processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Identity verification: To complete the KYC (Know Your Customer) process in order to prevent fraud and ensure online security.
- Customer support: To assist you with questions and complaints via live chat and email.
- Technical improvement: To analyse platform performance and further improve the user experience.
- Responsible gaming: To monitor user gaming patterns and, where needed, provide support and set limits.
- Communication: To send important account-related notices and updates (promotional messages only with your consent).
- Legal compliance: To maintain records required under applicable laws and regulations.
Cookies & Tracking Technologies
vs789 uses cookies to ensure the best performance of the website. Cookies are small text files stored on your device that help improve your service experience.
Essential Cookies
These cookies are necessary for the core functionality of the service — such as maintaining login sessions, ensuring transaction security, and detecting technical errors.
Analytics Cookies
Used to understand how users interact with the site. This information is collected anonymously and used solely to improve the service.
Preference Cookies
Stores your language, theme, and personal preferences. This means you do not have to reconfigure them on your next visit.
Sharing Information with Third Parties
vs789 does not sell or rent your personal information. However, limited information may be shared in the circumstances listed below in order to provide services:
Service Partners
Payment processors (bKash, Nagad, Rocket, bank transfer), technical infrastructure providers, and game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others) are our service partners. Only the information necessary for each partner to carry out their specific responsibilities is shared with them. They are contractually bound to maintain confidentiality.
Legal Obligations
Where disclosure of information is required by a court order, a request from a government authority, or applicable law, vs789 is obliged to comply. In such cases we will try to notify you in advance wherever possible, unless prevented from doing so by law.
Fraud Prevention
vs789 reserves the right to share relevant information with the appropriate authorities if fraud, money laundering, or any other unlawful activity is detected.
Data Security Measures
vs789 uses industry-standard security technologies and practices to protect your information. Our main security measures are described below:
SSL Encryption
All data transfers are secured with SSL/TLS encryption, which prevents third-party access.
Secure Servers
Your information is stored in secure data centres accessible only to authorised personnel.
Two-Factor Authentication
A two-step verification process is used to protect accounts, preventing unauthorised access.
Regular Audits
Regular technical audits are conducted to verify the effectiveness of our security measures.
While we strive to ensure the highest level of security, it is technically impossible to guarantee complete security for data transmitted over the internet. We therefore ask you to keep your account password secure as well.
Data Retention Periods
vs789 does not retain your information beyond what is necessary. Retention periods depend on the type of information and its purpose:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account information | For as long as the account is active | Service provision and account management |
| Transaction records | 5 years after account closure | Financial legal compliance |
| Identity verification documents | 5 years after account closure | To fulfil KYC obligations |
| Support conversations | 2 years from the date of resolution | Service quality improvement and dispute resolution |
| Cookie and session data | 30 days after the session ends | Technical performance analysis |
Your Data Rights
vs789 believes every user has the right to control their personal information. You have the following rights:
Right to Access
You may request to know what information vs789 holds about you. We will provide that information within a reasonable time of receiving your request.
Right to Rectification
If any information in your profile is incorrect or incomplete, you may request a correction. We will make the necessary corrections after verification.
Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information must be retained for a specific period due to legal obligations.
Right to Object to Processing
You may object to promotional communications or certain types of data processing. We will respect your preference and stop that processing.
Protection of Minors' Information
vs789's services are for persons aged 21 and over only. We never knowingly collect or process information from anyone under the age of 21.
Age Verification
An age verification process is carried out at the time of account registration. If we become aware that a minor's information is in our system, we will delete it immediately and close the relevant account.
If a parent or guardian believes their child is using vs789, please contact us — we will take the necessary action promptly.
Third-Party Links & Services
The vs789 platform integrates services from game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft). These organisations have their own privacy policies that govern their own data collection and use practices.
Changes to the Policy
vs789 reserves the right to update this privacy policy when necessary. If any significant changes are made, we will:
- Display a clear notice on the website.
- Notify registered users by email.
- Clearly state the effective date of the updated policy.
If you continue to use the services after any changes, you are considered to have agreed to the updated policy. We therefore encourage you to visit this page regularly.
Contact Us
If you have any questions, comments, or requests about this privacy policy, please contact the vs789 support team. Our team is able to assist in both Bengali and English.
Support Team
Live Chat: Available 24/7 — directly on the platform
Email: [email protected]
We respond to all requests. For privacy-related requests, writing "Privacy Request" in the subject line allows us to process them more quickly.
In the event of any dispute or ambiguity relating to this privacy policy, the Bengali version shall take precedence. vs789 is committed to responsible gaming and the protection of its users.