Frequently Asked Questions

vs789 Common Q&A

Find detailed answers to the most common questions about deposits, bonuses, KYC verification, VIP cashback, and live casino here.

We have put together the questions that come up most often when playing at vs789, all in one place on this FAQ page. From live casino rules to how to deposit via bKash or Nagad, KYC document verification, and the VIP cashback system — everything is explained in plain English. If you cannot find an answer to your question, our support team is always ready to help.

Frequently Asked Questions


Live Casino

Teen Patti is a popular three-card game where each player receives three cards and the player with the strongest hand wins. In Andar Bahar, the dealer draws a specific card and you bet on whether a card of the same value will land on the 'Andar' (left) or 'Bahar' (right) side. Both games are easy to enjoy at vs789's live tables with real dealers.

Roulette features a spinning wheel with numbered slots from 0 to 36. You place a bet by guessing which number or colour the ball will land on. Betting on red/black or odd/even gives a higher chance of winning but a lower payout. Betting on a specific number has a lower chance of winning but a much higher payout. vs789 live roulette offers both European and French tables.

Baccarat is perfectly suitable for complete beginners. You simply bet on one of three outcomes: 'Player' wins, 'Banker' wins, or 'Tie'. The side whose card total is closest to 9 wins. There are no difficult decisions to make, so it is quite easy to learn. You can start right away at vs789's live tables by following the on-screen guide in Bengali.

Yes, vs789's live casino is fully mobile-friendly. You can access it directly from the browser on any Android or iOS smartphone — no separate app installation needed. A good mobile data or Wi-Fi connection is recommended to keep the live stream smooth. Even on a small screen, the interface adjusts automatically.

vs789's live casino has multiple tables designed with players of different budgets in mind. Some tables let you start with a very small amount, while high-limit tables are also available for high rollers. The betting limits are clearly shown next to each table name, so you can choose the right table as soon as you enter the lobby.

Identity Verification (KYC)

For KYC verification at vs789, the Bangladesh National ID card (NID) is the most widely accepted document. A valid passport and driving licence are also accepted. The document must not be expired, and the photo and details must be clearly legible. Clear images of both the front and back of the document must be uploaded.

Yes, this is very important. The name on your vs789 account must exactly match the name on your bKash, Nagad, or Rocket wallet or bank account. Any difference in the name may cause issues at the time of withdrawal. Please use the same name when creating your account.

KYC verification is mainly carried out to ensure the security of your account and to help prevent money laundering and fraud. It ensures that only the actual account holder can make withdrawals. Verification may be requested before a withdrawal above a certain amount or for security reasons. Completing it keeps your funds protected at all times.

If your KYC application is rejected, first make sure the uploaded image is clear and not blurry. Check that all four corners of the document are visible. If the name does not match, let support know. Correct the issue and resubmit the document, or get direct assistance through our 24/7 live chat or by emailing [email protected].

VIP & Cashback

In vs789's VIP program, tier upgrades are based on your regular gaming activity. The more you play and the more active you are, the faster you reach the next level. Your overall account activity is taken into account rather than specific turnover thresholds. Regular players naturally move up to higher tiers over time.

Weekly cashback is calculated at the end of each week and is generally credited to your account at the start of the following week. The cashback comes directly to your wallet, so there is no need to claim it separately. The reward is calculated at a set rate based on your net loss for the week.

vs789 has four VIP levels in total:

Bronze: up to 0.2% weekly cashback.
Silver: up to 0.4% weekly cashback.
Gold: up to 0.6% weekly cashback.
Platinum: up to 0.8% weekly cashback.

The cashback rate increases as you move to a higher tier, giving regular players a notable advantage.

Alongside cashback, members at higher VIP tiers get early access to special promotions and offers. There is a dedicated support line and faster resolution of issues. Exclusive rewards and gifts are also given on special occasions. Platinum members enjoy the most benefits and their experience is given the highest priority.

Deposit Questions

First, log in to your vs789 account and select the 'Deposit' option. Choose Nagad from the list of payment methods. From your Nagad app, use 'Send Money' to send funds to the Nagad number shown on screen. Enter the transaction ID into the vs789 deposit form and submit. Your balance will be updated within a few minutes.

The minimum deposit at vs789 is ৳300. This applies to all payment methods including bKash, Nagad, Rocket, and bank transfer. That means you can fund your account and start playing with as little as ৳300. There is no strict upper limit on deposits.

Yes, the bKash deposit process is much the same as Nagad. Log in, go to the deposit page, and select bKash. Send money to the provided bKash number from your own bKash app and submit the transaction reference number in the form. If you run into any issues, live chat support will assist you right away.

vs789 does not impose any deposit fees of its own. However, mobile banking services like bKash or Nagad may charge their own applicable fees on 'Send Money' transactions — this is in accordance with the terms of those services. For bank transfers, your bank's own transfer fee may apply. Keep this in mind when calculating your net balance.

It is possible to deposit at vs789 via bank transfer, and transfers can be made from major commercial banks in Bangladesh such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank. To find the correct account details, select the bank transfer option on the deposit page. Bank transfers generally take a little longer than mobile wallets.

The minimum withdrawal amount at vs789 is ৳1,000. Once a withdrawal is requested, the money generally arrives in your bKash, Nagad, or Rocket wallet within 10 to 45 minutes. Bank transfers may take slightly longer. Having your KYC verification completed before withdrawing speeds up the process further.

Didn't find the answer to your question?

Our support team is available seven days a week, twenty-four hours a day in both Bengali and English. Contact us via live chat or email.

Live Chat

Available 24/7

Email Support

[email protected]

Language Support

Bengali & English